Support
Full help, troubleshooting, subscription guidance, and FAQs — quick solutions for the most common issues.
Frequently asked questions
No. Stan Art & Quiz is a fan‑made app and is not affiliated with, endorsed by, or associated with any KPOP band or entertainment company.
Yes — import PNG, JPEG (and HEIC on supported devices) images from your device using the Upload tool in the coloring screen. For best performance keep images under ~5MB.
No. The app focuses on art, styling and quizzes and does not stream or include licensed music.
Open a completed artwork → tap Export → choose Timelapse. Timelapses export as MP4 and can be saved to your device or shared directly to social apps.
PNG, JPEG/JPG and HEIC are supported. If an upload fails, try converting to PNG/JPEG and retry.
Purchases/subscriptions are processed by the App Store or Google Play. Manage or cancel subscriptions through your store account.
Go to Settings → Restore Purchases in the app. Still stuck? Email support@stanpixel.app with your receipt/transaction ID.
Request refunds through the App Store / Google Play purchase history—platforms handle billing and refund requests.
Delete sketches from the app gallery or uninstall the app to clear local data. For server‑side backups (if used), contact support to request data removal.
- Restart the app.
- Reboot your device.
- Ensure storage permissions and free space.
- Update to the latest app version.
- Reinstall (backup first if required).
Still crashing? Email device model, OS, app version and any logs to support@stanpixel.app.
Rendering is resource‑heavy. Close other apps, free device storage and retry. If you see an error, include the code in your support message.
Badges are awarded for in‑app milestones (images unlocked, quiz scores). View progress on the Achievements screen — badges reflect unlocks tracked by the app.
Do not upload copyrighted or private content without permission. Report abuse or IP concerns to support@stanpixel.app and provide evidence.
Supports modern iOS and Android versions; performance may vary on older devices. See store listing for minimum OS requirements.
Troubleshooting & tips
- Slow uploads: use Wi‑Fi or reduce image resolution before uploading.
- Timelapse quality: higher resolution + longer sessions increase render time and file size.
- Restore purchases: available in Settings — use this after reinstalling or switching devices.
- Clearing cache: Reinstalling the app will clear cached data; use this only if necessary.
- Accountless app: The app does not require an account — progress is device‑local unless you explicitly share or backup externally.
Content & safety
Do not upload content that infringes on copyrights, contains personal/private data of others, or violates laws. We reserve the right to remove content reported and to respond to valid copyright or legal requests.
To report copyright infringement, email support@stanpixel.app with evidence and a takedown request.
Contact & support
If you can't find an answer here, email support@stanpixel.app or use the form below — include device model, OS version, app version, and screenshots where relevant.
Still need help? Email support@stanpixel.app — we typically respond within 48 hours.